From the category archives:

user-centered design

Be clueless like me: user generated content and questioning authority

November 11, 2008

How not to craft a customer experience 101: Emusic.com

November 1, 2008

Andrew Dillon to speak at UBC’s SLAIS

September 8, 2008

Whither UCD at SXSW?

March 10, 2008

Hoping to Make Phone Buyers Flip - New York Times

February 29, 2008

I don’t even want to think about where his submit button is

February 7, 2008

Personalization by proxy

January 25, 2008

Cabel Sasser on the Windows UI

January 4, 2008

Fandango’s movie widget: My favorite Leopard feature

December 17, 2007

ScreenSteps: Software documentation made easy

November 29, 2007

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